24/7 Guest Communication

GoPinnacle’s quick and dependable response to genuine guests’ inquiries, which is available around-the-clock, guarantees higher ratings and more reservations.

24/7 Guest Communication

24/7 Guest Communication

  • Continuous guest communication: Addressing inquiries pre-arrival, during the stay, and post-departure
  • Round-the-clock availability: Host assistance available at all times for guest needs
  • All-day catering: Ensuring guests receive support and solutions any time of day
  • Seamless assistance: GoPinnacle’s commitment to providing prompt and reliable guest services

Why do you need 24/7 Guest Communication?

Why do you need 24/7 Guest Communication?

Regardless of the size of your portfolio, you must have efficient guest communication running around-the-clock to ensure that your visitors have a wonderful time while staying in your homes.

Your business as a host never stops. Throughout the day, your visitors require:

  • General queries answered
  • Help and support across the board
  • Friendly and effective communication
  • Quick resolutions for when things go wrong
  • Timely responses make guests feel comfortable, catered for, and more likely to recommend you.

Full-time guest communication is paramount to being a great host. That’s why GoPinnacle makes communication a top priority. We are here for your guests with real people, in real-time, 24/7.

And by providing excellent guest communication at all hours of the day, your guests are more likely to:

  • Receive a great stay
  • Leave positive reviews
  • Recommend you to friends, family, and colleagues

Our team checks your messages and looks after all your guests’ needs every hour of every day. Then, GoPinnacle’s experts handle whatever they need on your behalf so you can sit back and relax, knowing everything is being taken care of.

Why is Guest Communication with Keybee better?

Why we value Guest Communication more than our competetors?

  • Guest communication is a top priority at GoPinnacle.
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  • Our team of professionals is devoted to providing exceptional communication experiences for your guests.
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  • From pre-arrival to post-departure, GoPinnacle’s experts handle all guest communication seamlessly.
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  • We take over communication responsibilities, ensuring guests receive attentive support throughout their entire journey.

Excellent communication with real people for real people

Reliable communication with people not Robots

Delivering exceptional communication experiences consistently is our commitment. With GoPinnacle’s round-the-clock guest communication, we’re here whenever they need us. Every guest enjoys consistent, friendly support and expert service. They encounter genuine, effective communication from real individuals, not automated systems.

24/7 dedicated support

24/7 dedicated support

GoPinnacle’s dedicated support operates at all hours of the day. So whether it’s the middle of the night and a guest can’t find their key, or it’s the break of dawn, and someone needs fresh towels, we’re there to provide the support and solutions for your guests’ every need you don’t have to.

Because we’re always online, we always respond and provide solutions to your guests’ every need, fast. And dedicated, quick communication 24/7 translates into a better experience for your guests, which results in higher ratings for you as a host. A higher ranking means more guest traffic increasing earnings down the road.

Your time is valuable

Your time is valuable

24/7 guest communication with GoPinnacle means we take on all communications. We check your messages across your hosting platforms, from the simple to the most important, so you don’t have to. GoPinnacle takes the workload, saving you time.

Receive higher reviews and ratings

Receive higher reviews and ratings

Dedicated, friendly, and resourceful 24/7 guest communication means your guests receive the absolute best support. By providing the most effective communication and an outstanding experience around the clock, your guests are more likely to review their stay higher and recommend you to others. They’re also more likely to return and stay with you again.

Your reviews and rating matter. Our guest communication service helps you to increase your host ratings across multiple platforms without you having to do anything. By providing an excellent guest communications experience, GoPinnacle helps you continuously increase your ratings and boost your placement on the hosting ladder.

24/7 Airbnb Guest Communication

GoPinnacle seamlessly integrates Airbnb with our 24/7 guest communication. Our team knows first-hand that effective, open-ended communication is vital to a successful host. Therefore, we focus on providing non-stop, effective communications on all platforms.With our 24/7 guest communication service integrated through the vacation rental channel manager, our dedicated agents help you:

  • Build your reputation as a host through rapid responses and thorough support.
  • Receive higher ratings and reviews and boost your host rankings.
  • Increase bookings and earn you more by providing help and support through effective communication any time of the day.

GoPinnacle 24/7 guest communication does the work, so you don’t have to. We give the best in guest communication by providing effective and helpful solutions and answers to all queries by real people around the clock.We help you build a reputation on the world’s most popular property hosting platforms. With our 24/7 guest communication service, hosts earn more by doing less!

Check More Services

24/7 Guest Communication

Effective guest communication available around-the-clock, with actual people on hand to address any concerns and provide answers.

Listing Setup & Optimization

Making a listing that is unique from those of the competitors.

Cleaning & Laundry

To guarantee quick, error-free turnovers and superior cleaning, GoPinnacle takes care of the check-out and cleaning.

What pricing range should I set for my Airbnb?

The price you set for your Airbnb property has the potential to either make or break your short-term rental (STR) enterprise. Setting the optimal prices is essential to get regular reservations, regardless of the number of properties you manage—you may have hundreds in your portfolio or just one.

How to run Airbnb from a distance

We’ll provide you our best suggestions for remotely managing your Airbnb profile in this article. We’ll assist you in making appropriate plans by implementing the necessary processes and outlining the advantages.

The complete guide to short-term rental property management

We’ll provide you with a thorough overview of short-term rental property management in this article. This tutorial is intended for those who have some or all experience with short-term rentals.

Frequently Asked Questions

No more late-night calls and emergencies. We handle all guest communication for you. From before your guest’s arrival to during their stay and after their departure, GoPinnacle manages communications, 24/7/365-including those late-night surprise messages. You don’t need to check and reply to any of your messages. We check and respond to all messages for you.

  • Proactive guest communication before, during and after their stay, with real people who understand the real problems that can arise who always provide guests with an outstanding communications experience.
  • Answering guests’ phone calls around the clock and responding to guest messages the fastest in the industry.

At GoPinnacle, we’ve developed a pricing tool that ensures you don’t leave money on the table. Our income-maximizing pricing algorithm uses supply/demand, events, and seasonality, among other critical measures, to get you the best rates. As a result, your rates will fluctuate daily and will differ on weekdays and weekends. The algorithm is also highly customizable. For example, we can enforce minimum nightly rates and specific prices for particular dates.

Using the power of data analytics, we’ve studied millions of Airbnb transactions and know what features, discounts, and other pricing options bring your listing to the top of the search results. A high ranking means increased visibility, more bookings, and higher earnings.

Full income transparency

GoPinnacle provides full income transparency. Monitor what you’ve earned and when you would be paid using our dashboard. Payouts are released by each platform fast and direct into your bank account within 48 hours of bookings. No more middlemen!

Your listing is your passport to a higher income! We create a listing for you that stands out from the competition and publish it across all major hosting platforms. The listing(s) and account(s) are yours to keep.

The listing will include a description of your property’s space, neighborhood, getting around, house rules, and more. Our specialized copywriters know what keywords to use to rank your property higher in search results. 

All listings are optimized for each platform’s algorithm for the best rankings and performance possible. Ranking optimization gets your vacation rental properties consistently viewed and booked, earning you more. GoPinnacle achieves this through knowledge of what matters for the best performance on each platform.

The cost for this service is a one-time fee of $199 per listing and marketplace and is easily covered by your first stay. This way, the return on investment is guaranteed. In addition, if you already have a listing, we’ll get it onboard at no extra cost.

Retain complete ownership

While we manage and optimize your listings, you retain all ownership. Photos, reviews, and descriptions stay on the platforms even if you decide to manage the listing without Keybee. And you can see all your earnings in real-time, any time inside the app.

GoPinnacle uses its intelligent channel manager for all your short-term vacation rental properties. It seamlessly synchronizes property characteristics, pricing, and calendars in one unified system. As a result, cross-channel issues are minimized, and reservations are maximized.

  • View all your property availability dates and reservations in GoPinnacle’s unified calendar.
  • Quick cross-platform updates, so everything stays up-to-date.
  • Optimal pricing across all platforms.
  • Increase your property’s outreach and occupancy rate by listing it on all major platforms for you.

We know how important a thorough guest screening is. Therefore, GoPinnacle runs comprehensive automated checks coupled with human screening whenever necessary. Due to human screening, you can rest assured that your properties are in good hands!

Our systems detect if potential guests have previous reviews and validated government IDs on each platform.

  • If government ID has not been provided in the platform, potential guests are automatically notified to provide it in time for their stay.
  • Real people, not machines, detect red flags, such as large crowds and party risks.
  • Avoid and reduce costs from damages and fraud.
  • Feel safe and relaxed knowing experts handle your properties.

No need to worry about the safety of your keys and no need to worry your guests will need last-minute help locating your property – we take care of it all for you. We make it simple and secure for your guests to obtain the keys via an easy-to-access lockbox near your property.

As a result, your guests are left satisfied, which results in better reviews.

We offer and arrange additional services, such as maintenance, repairs, and deep cleaning (charged separately). So pick and choose the service of your choice, and we’ll handle the rest.

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